Terms and Conditions

Live Stream Events

  1. Entry
    1. The live stream events are operated by TheLuxuryDraw.Com. Our contact details are on our website.
    2. Entrants must be over 18 years of age.
    3. Employees of our group of companies and anyone connected with the competition are not eligible.
    4. You are responsible for ensuring that you supply us with accurate contact details.
    5. You enter the event by selecting the number of tickets, entering the answer to a skill-based question, and then paying for the tickets. You are not deemed to have entered the event until you have paid and received confirmation from us that your entry has been received. We accept no responsibility for entries which are incomplete, delayed, damaged or not received for whatever reason.
    6. For each order, you can only select one answer. That same answer is then applied to each ticket you buy as part of that same order.
    7. It is a condition of entry that you comply with these terms and conditions and with any other competition requirements specified on the relevant competition page on our website. We reserve the right to exclude any entry which in our opinion does not comply.
    8. Your entry will be automatically cancelled if any payment by you is charged back or otherwise reversed.
    9. The event concludes on the date shown on our website. We reserve the right to extend the closing for up to a maximum of three times and no longer than 30 days per extension.
    10. Transactions will be shown as “The Luxury Draw” on all statements.

  2. Prizes

    1. Within 14 days of the live event, we will announce the winner(s) at random from those who have submitted correct answers.
    2. Winners will be notified by email and sms text to the email addresses and phone numbers supplied to us and prizes will be sent to the postal address you provided. If we are unable to contact any winner via the email address supplied or delivery of any prize fails despite reasonable attempts by us, the prize will lapse and we reserve the right to offer the prize to a substitute winner.
    3. The winner’s prizes will be as specified our website. We reserve the right to substitute the prize for one of equivalent value.
    4. No cash alternatives are available.
    5. We do not guarantee that prizes will be received within any particular period following dispatch. It is your responsibility to contact us if you do not receive your prize within a reasonable time of our notification email.
    6. Any winners are responsible for any applicable taxes and duties.
    7. Prizes are provided ‘as is’ and do not come with any promise as to quality or suitability.

  3. Winners

    1. Upon being selected as a Winner, The Luxury Draw will contact the Winner to request a copy of their passport to confirm their identity, age and to prove that if the purchase was made by debit or credit card, that the card was legally theirs. If the card used to purchase an Entry(s) was not legally theirs, the Entrant must provide proof they had authorization to use it before any prize will be paid or delivered. The Winner must provide proof of identification and ownership of the card used in the transaction within five (5) days of their being contacted by The Luxury Draw to confirm them as a Winner. Any failure to meet these obligations may result in the Winner being disqualified and the Promoter choosing an alternative Winner.

    2. The Winner will also be notified of the prize, or prize options as applicable, associated with the Competition they entered. In addition to confirming their acceptance of a prize, they must also provide written confirmation of their choice of prize, as detailed in the Competition prize information on the Website that they entered. They must provide this confirmation within five (5) days of being contacted by the Promoter.

    3. Following receipt and verification of the details requested by the Promoter, the Winner will be contacted to make arrangements for delivery of the prize. The Winner must agree delivery arrangements with the Promoter for the prize within seven days.

    4. If the Winner fails to comply with any of the time periods stipulated, the Promoter reserves the right, at its sole discretion, to invalidate the winning Entry and arrange for an alternative Winner to be drawn. At that point the original Winner forfeits the prize. For the avoidance of doubt once the prize has been forfeited, the original Winner will have no further claims against the Promoter.

    5. If a player has subsequently been found to have abused discount codes and been entering competitions using multiple email addresses then their ticket(s) and/or prize competition win will be voided. The prize will then be awarded to the second name drawn on the list.

    6. All Winners will be required to provide photographs and / or videos and/or pose for photographs and / or videos taken by the Promoter or by a third party upon the Promoter’s request, which along with the Winner’s name and / or social media handle (‘the Content’) may be used in any future marketing and public relations by the Promoter through any media channels it chooses including, but not limited to, Facebook, Instagram, YouTube and the Promoter’s website. The Winner consents to the use of the Content in this way but can refuse consent at any time up to it being published. This refusal must be received by the Promoter in writing. All photographs and videos will be deemed to be property of the Promoter. The Promoter accepts no responsibility for any liability incurred by the Winner upon publishing the Content.
    7. Any winners are responsible for any applicable taxes and duties.
    8. Entrants from the following countries are not permitted to enter our competitions and if any ticket purchases are successful, an immediate refund will be issued. Restricted countries; Cuba, Iran, Venezuela, Crimean region of Ukraine, Donetsk and Luhansk, North Korea, Myanmar, Belarus, Mali.

  4. Liability

    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    2. We shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
    3. there is no breach of a legal duty owed to you by us or by any of our employees or agents;
    4. such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
    5. such loss or damage is caused by you, for example by not complying with this agreement; or
    6. such loss or damage relates to a business of yours.
    7. You will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our service (subject of course to our obligation to mitigate any losses).

  5. General

    1. In all matters arising in connection with the event, our decision shall be final.
    2. Our winners will always be selected using a third party random number generator. Certificates of each draw can be provided on request.
    3. No correspondence will be entered into.
    4. We reserve the right to cancel the event at any time and for any reason. If so, we will refund any payments made.
    5. Consumer ‘cooling off’ rights are not applicable to this contract as it is for leisure activities with a specific date for performance.
    6. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a ‘waiver’ (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.
    7. These terms and conditions are governed by Canadian law and any disputes will be decided only by the courts of Canada. If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.

Website

  1. Introduction
    1. This website is owned and operated by The Luxury Draw. Our contact information is at the end of this document.
    2. Please read these terms and conditions carefully. They replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.
    3. These terms and conditions apply to use of our website. Entering the events via our website is subject to separate terms and conditions.
    4. Where we refer to ‘Consumer’ below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
  2. Changes to the terms and conditions
    1. We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.
  3. Acceptable use policy
    1. You undertake not to do any of the following in connection with our website:
      1. breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;
      2. use our website to provide a similar service to third parties or otherwise with a view to competing with us;
      3. sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorized by us;
      4. use our website for junk mail, spam, pyramid or similar or fraudulent schemes
      5. do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;
      6. do anything which may negatively affect other users’ enjoyment of our website;
      7. gain unauthorized access to any part of our website or equipment used to provide our website;
      8. use any automated means to interact with our systems excluding public search engines; or
      9. attempt, encourage or assist any of the above.

  4. Content
    1. We cannot guarantee that any general information that we may make available on our website is accurate or up to date. You rely on it at your own risk.
  5. Third party websites, advertising and services
    1. We may link to third party websites which may be of interest to you and/or include third party advertising on our site and/or use third party-provided services on our site. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use such third party sites or services at your own risk.
  6. Privacy
    1. You acknowledge and agree that we may process your personal information in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.
  7. Functioning of our website
    1. We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability (a) to suspend the website for repair, maintenance, improvement or other technical reason and (b) to make changes to our website.
  8. Your account
    1. If we permit you to create an account on our website, this is for your personal use only and is non-transferable. You must not authorize or permit any other person to use your account. You undertake to take reasonable care to keep your login information confidential and to notify us immediately of any apparent breach of security such as loss, theft, misuse or unauthorized disclosure or use of a password. You are responsible for third parties who use your account or identity (unless and to the extent that we are at fault).
    2. We are entitled at any time for any reason and with or without notice to terminate your account on our site including deletion of all data contained therein.
  9. Liability
    1. Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.
    2. If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:
      1. there is no breach of a legal duty owed to you by us or by any of our employees or agents;
      2. such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
      3. such loss or damage is caused by you, for example by not complying with this agreement; or
      4. such loss or damage relates to a business of yours.
    3. If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).
    4. The following clauses apply only if you are a business:
      1. In no event (including our own negligence) will we be liable for any:
        1. economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
        2. loss of goodwill or reputation;
        3. special, indirect or consequential losses; or
        4. damage to or loss of data
      2. You will indemnify us against all claims and liabilities directly or indirectly related to your use of the website and/or breach of this agreement.
      3. To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  10. Intellectual property rights
    1. The intellectual property rights in all material used on or in connection with our website are owned by us or our suppliers. For your personal use only, you may view such material on your device. You must not otherwise use such material including copying, selling or altering it or taking extracts from it without our specific prior written consent.
    2. Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.
  11. Canadian law
    1. These terms and conditions shall be governed by Canadian law and any disputes will be decided only by the courts of Canada. If you are a Consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions affects your rights as a consumer to rely on such mandatory provisions of local law.
  12. General
    1. We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a ‘waiver’ (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.
  13. Complaints
    1. If you have any complaints, please email us at info@TheLuxuryDraw.com.